TG99 App Privacy Policy

Data separation rules

Account information, device information, and transaction records are kept separate to reduce the risk of incorrect access

Even with 1.7M+ active users, each record is tracked separately

Secure verification

During TG99 registration, information is matched and additional verification may be requested if needed

This two-step process remains easy for new users

Internal monitoring

Suspicious logins, unusual devices, and repeated failed attempts are monitored

Monitoring active in a 99.9% uptime environment keeps site stable

Document classification

How long data will be retained is pre-classified; critical data and general cookies fall into separate classifications.

This helps the team quickly know what is needed and what isn't.

Access limits

Not all team members can see data; only what is needed for work is accessible.

Most experienced users prefer this rule.

Deposit and payment

Records for bKash, Nagad, and Rocket are used only for transaction verification.

Designed with Bangladesh local payment patterns in mind

Password policy

Strong passwords, regular changes, and session lock are important here

After a long break, you may need to re-verify.

Device match

Launching TG99 App from a known phone or browser speeds things up; new devices require extra caution.

Some Dhaka users say it reduces suspicious logins.

Permission limits

Permissions for support team, system, and security tools are not the same.

This builds strong controls around the account

During data transmission

Data sent from the browser to the server is encrypted; if intercepted, its meaning cannot be determined.

This part is most often the least understood by people

Stored data

Stored records also have a security layer; only authorized access is allowed

This increases user trust after TG99 Download

Key management

Encryption keys are not kept in one place; regular rotation and limited use are the main points.

This is much clearer than the old method

Essential cookies

Login, language, and session persistence; without them the app won't run properly.

So, disabling these in the TG99 App limits some features.

Analytics cookie

This cookie helps indicate which page the user spends more time on.

This allows the team to later plan better navigation.

Remember preferences.

Your last viewed page, language, and small settings are remembered.

Usually this feature is more noticeable after TG99 registration.

Log file control.

Unnecessary information does not enter the system log; only essential events are kept.

This reduces the time to detect issues.

Update cadence.

Security tests are performed before new features go live.

Without this step, the risk of errors would increase.

Traffic monitoring.

If sudden load increases, the team first checks the cause, then the internal system handles it.

Operating in 11 countries makes traffic capture not difficult here.

Reporting.

If a user or team member reports a problem, it is logged immediately.

On the contact page, you can reach the team directly.

Distinguish cause.

What went wrong is understood first, then the path to resolution opens.

That's why small mistakes don't take long either.

Recheck.

After applying a fix, check again to see if everything is okay.

This helps maintain TG99 App user trust.

Data panel.

Here you can see how access and monitoring look.

TG99 encryption

A clear picture of which layer the connection is secured.